Dual Brush Pen Art Markers, Retro, 10-Pack

Hello, we’re sorry the colors seened dull and that the marker quality didn’t meet your expectations. We appreciate you letting us know.
Please reach out to us at customerservice@tombowusa.com or visit
https://www.tombowusa.com/pages/support-orders-returns.

60-Day Satisfaction Guarantee

At American Tombow, Inc. (“Tombow”), we stand behind our products and quality controls. If for any reason you are not satisfied with a Tombow product you purchased from our website or from one of our authorized sellers, you may request a replacement or refund. **Please note that because we are unable to control the quality of our products sold by unauthorized sellers, the American Tombow, Inc. 60-Day Satisfaction Guarantee (“Guarantee”) is not available for products purchased from unauthorized sellers, unless otherwise prohibited by law. The Guarantee is also limited to the original, end-user purchaser.

How To Claim The Guarantee

To submit a Guarantee request, please send a completed Satisfaction Guarantee Form with proof of purchase to quality@tombowusa.com for review. You can download the Satisfaction Guarantee Form here. If your request is approved, you will receive a Guarantee approval confirmation number. You will then need to mail your product, proof of purchase, completed Satisfaction Guarantee form and Guarantee approval confirmation number to:

Tombow Satisfaction Guarantee

355 Satellite Boulevard NE, Suite 300

Suwanee, GA 30024

You must submit your Guarantee request within 60 days of the date of purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase. Please allow 1-2 weeks for your replacement or refund to be sent once Tombow receives your approved Satisfaction Guarantee form, proof of purchase, and product.