Frequently Asked Questions

What is Lightfastness of Colored Pencils?

The lightfastness of a pigment is how permanent it is, or how unaffected it is by light. Lightfastness varies from pigment to pigment and the ratings change based on the color. Generally, colors of light red and dark green tend to be less stable, while neutral tones, dark purples, and fluorescent colors tend to be more stable.

To preserve the quality of the color, you can take further steps to protect the image. You can spray the finished work with a fixative that also adds a protective Ultra Violet light filter and add a layer of protection. You can also have the picture mounted and framed behind a protective glass or plastic which will also provide more UV protection.

What type of paper is best for wax-based colored pencils?

Choose an ‘acid-free’ or ‘PH Neutral’ paper for a lasting piece that will not yellow or go brittle over time.

Choose a paper that is compatible with your style. For example, if you like to blend with the Colorless Dual Brush Pen, or erase and blend with the Tombow Sand Eraser, you will need a paper that will hold up to these techniques.

The tooth of a paper is important when choosing a paper. You want a medium tooth that accepts layers of color, but not too rough as it will eat up your pencils faster.

Suggest papers include: Stonehenge from Legion Paper, 1557 Drawing paper from Canson, Colored Pencil Paper from Strathmore, Mi Tientes from Canson, Decorative Scrapbook papers – choose one with a nice tooth.

Explore other drawing and watercolor papers to discover what work best for you!

Click here for more information about suggested paper to use with Tombow Colored Pencils.

Can school students use Tombow Correction Tape?

Students can use Tombow Correction Tape on homework, but not on exams.

Can Tombow Correction Tape be taken onto an airplane?

Yes, since the Tombow Correction Tape is not liquid, it can be taken onto an airplane. The Tombow MONO Correction Tape Mini is very compact and small enough to place in a backpack, purse or a planner for your trips!

Can a paper be scanned or copied after Tombow Correction Tape covers an area?

Yes, Tombow Correction Tape can be instantly scanned, faxed or copied without leaving any shadows. In addition, there is no drying time so you can write on the tape immediately with any type of writing instrument.

What is the best way to lay down Tombow Correction Tape?

For best results, place the paper that needs a correction on a firm, flat surface before applying. With Tombow’s Advanced Correction Tape Coating Technology the tape lays down smoothly with no looping, no peeling and no curling. The tape adheres to uneven paper surfaces and textures.

What should you do if the correction tape moves off the applicator tip?

You may be pressing too hard, be sure to use smooth, firm pressure to the correction tape applicator as you move it slowly across the area you would like to correct. A suggestion would be to hold the dispenser at a 45 degree angle, once you’ve covered the area to be corrected, pick the correction tape applicator up off the paper to break the connection with the paper. If necessary, Tombow Correction Tape has dual gears for self-tightening and a rewind button to adjust tension.

What are some features of Tombow Correction Tape?

Tombow has many correction tape choices which include: Unique tip designs such as a pivoting head for smooth application, a spatula tip design to prevent tape from looping, a retractable tip that protects the tape when not being used, rubberized textured grips. There are several options that are great for left hand users too which is the Top Action - holding the applicator vertically allows he left hand user to see exactly where they are applying. Both Top Action and Side Action are excellent choices for precise and accurate placement. Other choices include wide tapes for large areas of correction that are available in bright, fun color applicators. All Tombow Correction Tape products have Tombow Advanced Correction Tape Coating Technology to ensure that it lays down smoothly with no looping, no peeling and no curling, and best of all, Tombow Correction Tape is manufactured with post-consumer content, so it’s the safest choice for the environment and available in economical 10 packs.

Is Correction tape harmful to a person?

Tombow Correction Tape is absolutely harmless, environmentally friendly, green and refillable.

Should the Dual Brush Pens be stored vertically or horizontally?

Our Dual Brush Pens can be stored both horizontally and vertically.

In what temperature range can the Dual Brush Pens be stored to maintain the best quality?

The minimum storage temperature for the Dual Brush Pens is 40° F, and the maximum is 104°F.

Do the Dual Brush Pens contain xylene or lignin?

No, Dual Brush Pens do not contain xylene or lignin.

Are the Dual Brush Pens light fast?

Dual Brush Pens are not light fast. Open faced artwork can fade over time if exposed to direct sunlight. The effect is less for illustrations done inside a book, or paintings that are hung away from windows and protected by UV glass.

What is the best way to better preserve artwork done with Dual Brush Pens?

Many artists have mentioned that Lascaux and Mod Podge have worked very well for preservation with Dual Brush Pens; however, we have never tested these products with our markers.

What is the best paper to use with the Dual Brush Pens?

We recommend using smooth surface art papers to achieve the best results with the Dual Brush Pens. Typically the following papers will work well with this pen: marker paper, tracing paper, smooth mix media paper, vellum, and HP Premium32 laserjet paper.

Can I use the Dual Brush Pens on regular copy paper?

To achieve the best results with Dual Brush Pens, we do not recommend using them on regular copy paper.

Have you recently renamed any of your Dual Brush Pen colors?

In 2020 we renamed 6 of our Dual Brush Pen colors. The new color names are: 090 - Lemon Cream (formerly Baby Yellow); 772 - Dusty Rose (formerly Blush); 800 - Pale Pink (formerly Baby Pink); 850 - Light Apricot (formerly Flesh); 856 - Poppy Red (formerly Chinese Red); and 942 - Cappuccino (formerly Tan).

We have chosen to rename these colors to reflect our commitment to inclusivity and ensuring our color names properly reflect the colors they are meant to represent.

What is the best paper to use with the Fudenosuke Brush Pens?

We recommend using smooth surface art papers to achieve the best results with the Fudenosuke Brush Pens. Typically the following papers will work well with this pen: marker paper, tracing paper, smooth mix media paper, vellum, and HP Premium32 laserjet paper.

Can I use the Fudenosuke Brush Pens on regular copy paper?

To achieve the best results with the Fudenosuke Brush Pens, we do not recommend using them on regular copy paper.

Is the Fudenosuke Pastel Brush Pen a hard tip or soft tip?

The Fudenosuke Pastel Brush Pen features a soft, flexible brush tip.

Can you use the Fudenosuke Pastel Brush Pen on black paper?

Yes! The Fudenosuke Pastel Brush Pen can be used on both light and dark paper. We recommend smooth surface art papers for best results. Some of our favorite colored papers for the Fudenosuke Pastel include: Canson Black Drawing Paper, Archer & Olive black paper journals, and kraft paper. The Fudenosuke Pastel also can be used on dark envelopes.

My Fudenosuke Pastel Brush Pen ink doesn't immediately show up on black paper. Is something wrong?

No! The ink will initially appear transparent on black or dark paper, but give it a few seconds to dry and you’ll see it become more opaque. You can apply 2-3 layers of ink to achieve maximum opacity.

Can the Fudenosuke Pastel Brush Pen be used over the top of Dual Brush Pen or ABT PRO ink?

No, the Fudenosuke Pastel Brush Pen cannot be used over the top of Dual Brush Pen ink. Some colors of the Fudenosuke Pastel Brush Pen do, however, appear opaque over the top of some colors of the ABT PRO ink. We recommend doing a swatch test of your colors before inking your final project.

ABT PRO ink will not transfer from the page to the tip of the Fudenosuke Brush Pen when applying overtop, so you will not damage the brush tip by using it this way.

How should I store the Fudenosuke Pastel Brush Pen?

For optimal results, we recommend storing the Fudenosuke Pastel Brush Pen horizontally. If you have stored the Fudenosuke Pastel Brush Pen vertically and the ink becomes streaky, you can try storing it the opposite direction vertically (either nib up or nib down) overnight to revive the ink.

Are Tombow scrapbooking adhesives acid-free?

Yes. All of our adhesive tape runners and liquid glue products are acid-free and Photographic Activity Test (ANSI IT9.16) approved. They will not yellow or discolor paper over time or damage photos.

My adhesive applicator will not open so that a refill can be inserted. What is the problem?

Most likely, the product is not refillable. We manufacture products in both refillable and disposable versions. A refillable applicator must first be purchased before you can use the corresponding refill. Make sure the correct refill is inserted in the corresponding applicator.

To review Xtreme FAQ, click here.

How often should I replace my refillable adhesive applicator?

We recommend replacing the Tombow Adhesive Applicator every 8-10 refills or when applying the adhesive becomes sticky and uneven.

Causes and solutions for leads clogging.

If the pipe of the tip is bent or collapsed: Please be careful because the tip pipe may deform when you drop it or if too much pressure is applied at a bad angle. Please note that it is not easy to return to the original position once bent and may require purchasing a new mechanical pencil.

If broken lead is clogged: Twist and remove the metal tip part. Push the side clip down and the metal part with come out. While pressing the side clip down, push back the outer ring (chuck ring) of the metal part. Leaving the chuck open, shake the product a little while holding the side clip to remove the lead. If you still can't remove lead, remove with something thin. Be careful not to damage any of the parts.

(This is only for MONO Graph) When switching leads, press down on the side clip to advance a new lead first and then use shake mechanism.

No more than 3 spare leads should be replenished at a time. If you add too many, they may get clogged inside.

3mm leads may stick inside due to internal static electricity. Press down on the side clip while shaking lightly, with the tip of the pen facing down to remove.

Can MONO Drawing Pens be used with the Dual Brush Pens?

Yes, the MONO Drawing Pens are water resistant, so they can be used with the Dual Brush Pens and other water-based mediums. For best results, we recommend letting the MONO Drawing Pen ink dry/set for about 2 minutes before adding ink on top.

Do MONO Drawing Pens bleed through paper?

No, the MONO Drawing Pens do not bleed through most papers.

Are MONO Drawing Pens water soluble?

No, the MONO Drawing Pens are not water soluble. They have water-based pigment ink that is permanent and water resistant.

Are MONO Drawing Pens water proof?

The MONO Drawing Pens are water resistant. For best results, we recommend letting the MONO Drawing Pen ink dry/set for about 2 minutes before adding ink or water on top.

Can Tombow Rollerball Pen Refills leak in flight?

Yes, all rollerball pens and refills can leak due to the change in air pressure, combined with the open space remaining in a refill cartridge.

Are rollerball and ballpoint pens interchangeable?

No, rollerball pens can only be refilled with a Tombow Rollerball Pen Refills and ballpoint pens can only be refilled with a ballpoint pen refill. Click hereto view all Fine Pens.

How are the TwinTone Dual Tip Markers different from the Playcolor 2?

The TwinTone Dual Tip Markers have different sized tips than the Playcolor 2. They also come in different colors.

Why are they called TwinTone?

The name TwinTone refers to the two tips on each pen. Twin refers to the tips and Tone refers to the fact that they are colorful pens.

Do TwinTone Dual Tip Markers have 2 colors in each pen?

No, there is only one color in each TwinTone Dual Tip Marker.

Are TwinTone Dual Tip Markers brush pens?

No, the TwinTone Dual Tip Markers are hard tipped markers. They will provide consistent lines regardless of how hard you press down on them during use.

What are the differences between the TwinTone Dual Tip Markers and the Dual Brush Pens?

Both the TwinTone Dual Tip Markers and the Dual Brush Pens have two tips and water-based ink, but the tips on each pen are different. The TwinTone tips are both hard tips that will provide consistent lines and are great for everyday writing. The Dual Brush Pens feature a flexible brush tip on one end and a hard tip on the other.

How should I clean the Water Brush Pens?

We recommend filling the pen with water and squeezing the tank while rubbing the tip with paper, cloth, sponge, etc. If left for an extended period without being cleaned, the brush tips may become stained. Brush tips may not become clean again if a colored ink has been used that isn’t watercolor paint or water-based dye ink.

How should I use the Water Brush Pens?

We recommend following the process below for best results with Tombow Water Brush Pens:

Rotate the tank counter-clockwise to separate it from the colored portion of the pen
Pour water into the tank
Attach the tank to the colored portion of the pen by rotating clockwise
Open the cap. Then, turn the brush downward and gently squeeze the tank to release the water or ink

Is the barrel of the Water Brush Pen easy to squeeze?

Yes. You actually apply pressure to the clear part of the barrel to release the water or ink, not the colored part. This prevents you from accidentally squeezing it while you're using it.

How much water or ink can the Water Brush Pens hold?

Each Water Brush Pen can be filled up to 5.5ml

How are the Water Brush Pens different from the Dual Brush Pen Colorless Blender?

The Tombow Water Brush Pen works by filling the barrel with water and gently squeezing to flood the bristles with water, allowing you to create watercolor effects. The Dual Brush Pen Colorless Blender works by blending your colored ink using colorless ink. The effect achieved with each is slightly different, and with the Water Brush you have the ability to choose your tip size/type since we offer small, medium and flat options!

What is the best paper to use with the Water Brush Pens?

We recommend using watercolor or mixed media paper to achieve the best results with our Water Brush Pens.

Who can I contact about accessibility issues I encountered on this site?

Tombow is committed to making its website accessible to all individuals. Please CLICK HERE to review our Accessibility Statement.

What is "Archival"?

Tombow deems marker products as “Archival” when their ink fulfills the writing fastness requirements of “Rollerball Pens and Refills−Part 2 : Documentary Use Writing (ISO-14145-2)”. Based on these requirements, the ink’s Erasure Resistance, Ethanol Resistance, Hydrochloric Acid Resistance, Ammonium Hydroxide Resistance, Bleaching Resistance, Water Resistance and Light Resistance are within ranges of this standard. Conformance with standards other than the aforementioned one is unknown.

Are other products available that are not listed on the Tombow website?

No. Tombow's full product line available in the United States and Canada is listed on our website. If you are interested in a product not listed, then it is unfortunately not available. We only import and distribute those items listed.

Does Tombow sell its products wholesale?

Yes. If you are interested in opening a wholesale account with Tombow click here for more information.

What is Tombow's policy regarding coupon codes and promotional discounts?

We are happy to offer coupon codes and promotional events on our website throughout the year. However, only one coupon code can be applied per order. Restrictions may apply.

My package from Tombow has been lost or stolen. What should I do now?

If your package has been marked as delivered but you have not received it, we recommend reaching out to your local post office or FedEx facility, or checking with your neighbors to see if the package was left there accidentally. Please note that once a package leaves our warehouse, we are no longer responsible for it. It is the responsibility of the carrier at this point in the shipping process. All lost or stolen package claims can be handled with the carriers directly at the links below.

USPS - https://www.usps.com/help/claims.htm

FedEx—https://www.fedex.com/en-us/customer-support/claims.html

Where can I find the status of my Tombow order?

You should receive an order confirmation email after submitting your order. Once your order has shipped, we will send you a shipment notification email with your tracking number and link. If you were logged in to your account upon placing your order you may also login to your account to check the status of your order at anytime. If you did not receive an order or shipping confirmation, we recommend checking your email spam folder first. We have found that these types of emails end up there frequently! If you are still unable to find your order related emails, email our Customer Support Team at customerservice@tombowusa.com and we will be happy to assist you.

Does Tombow USA ship internationally?

At this time, Tombow USA only ships within the United States and Canada.

What should I do if I received a damaged or defective Tombow item?

If you received a damaged or defective item, please refer to Tombow's 60-Day Satisfaction Guarantee listed below the Return Policy here.

Can I return or exchange my Tombow order?

If you have an item that you no longer want that is unopened and unused, please follow the Return Policy instructionsherewithin 60 days of the original purchase date. Unfortunately we are unable make exchanges at this time.

Does Tombow USA offer free shipping to Canada?

Free shipping is offered to Canadian residents on qualifying orders of $80 or more before taxes and after coupons or promotional discounts are applied. Please note that packages being shipped to Canada may require 5-7 business days.

How are orders from Tombow USA to Canada shipped?

All orders being shipped to Canada from Tombow USA are sent via FedEx.

Does Tombow USA ship to PO Boxes?

Orders being shipped within the United States and Guam can be delivered to PO Boxes. However, orders being shipped to Canada or Puerto Rico cannot be delivered to PO Boxes at this time as they are delivered via FedEx. Please use a physical shipping address when placing an order to be delivered within Canada and Puerto Rico.

How do I sign up for the VIP Club Insider email list?

Be among the first to receive brand new Tombow products by joining the Tombow VIP Club email list! Click here for more details on the program and to join the club.

When are Tombow VIP Club Boxes Available?

The Tombow VIP Club Box is only available periodically throughout the year. Be sure to join our VIP Club email list to be among the first to know when new boxes become available!

Are VIP Members guaranteed a box?

Due to product supply, there is only a limited quantity of boxes available. Even if you are a VIP, you are not guaranteed a box. It is a first come, first serve basis. VIP members receive a 24-hour notice prior to the public, so be sure to check your emails regularly to purchase before they’re gone!

What is the value of the box?

The value of each box changes, but will always be a great value to you! When new boxes become available, the box price and discounted value will be listed on our website, along with the box contents. As a VIP member you are not guaranteed to buy.

Is there a recurring payment or commitment?

The Tombow VIP Club Box is non-recurring. You will have the option to purchase each box without committing to a recurring monthly shipment, so you can select the best boxes for you! All Tombow VIP Club Boxes and exclusive offers are final sale.

What are Tombow Online Workshops?

Tombow Online Workshops are free online video lessons to help you learn how to use Tombow products! Workshops are taught by various artists and cover a wide range of topics and techniques. New workshops will be published periodically and can be streamed directly on www.tombowusa.com.

How do I access my Tombow Online Workshop once I have purchased it?

Tombow Online Workshops can be found at www.tombowusa.com/workshops. Simply select the online workshop you’re interested in and stream the video directly on site. No purchase is necessary.

Do I need to purchase any materials for a Tombow Online Workshop?

All workshop materials are sold separately. Any Tombow products related to the workshop will be listed on the workshop detail page under Class Materials and are available for purchase under the “Purchase Products for this Course” section. Simply add the item(s) to your shopping bag for purchase and have them shipped to you for use during the course! You can find any free downloadable materials under the Product Downloads tab.

Any other related workshop products that are not sold by Tombow will be listed in the Class Materials section of the workshop detail page so that you can prepare for the course in advance.