Shipping & Delivery
Where can I find the status of my order?
You should have received an email with an order confirmation after submitting your order. After your order is shipped, you will receive a shipping confirmation with a tracking link. If you did not receive an order or shipping confirmation, we recommend checking in your junk/spam folder first. We have found that these types of emails end up there frequently! If you are still unable to find your order related emails, email our Customer Support Team at firstname.lastname@example.org and we will be happy to assist you.
How will my order ship?
All Tombow USA orders will be shipped USPS or FedEx within the United States and Canada.
When will my order ship?
Your order will ship from our warehouse in Suwanee, GA within 1-3 business days of the receipt of your order. Please note that our business operates Monday-Friday 8:00AM-5:00PM EST. If an order is placed after this time or on the weekend it will be processed within the following business days. Please keep this in mind if you require expedited shipping service as it is not available outside of business hours.
Do you ship internationally?
At this time, Tombow USA only ships within the United States and Canada.
My package has been lost or stolen. What should I do now?
If your package has been marked as delivered but you have not received it, we recommend reaching out to your local post office or FedEx facility, or checking with your neighbors to see if the package was left there accidentally. Please note that once a package leaves our warehouse, we are no longer responsible for it. It is the responsibility of the carrier at this point in the shipping process. All lost or stolen package claims can be handled with the carriers directly at the links below.
Do you offer free shipping to Canada?
Free shipping is offered to Canadian residents on qualifying orders of $30 or more before taxes and after coupons or promotional discounts are applied.
How are orders to Canada shipped?
All orders being shipped to Canada are sent via FedEx.
Having trouble placing an order?
Please call our Customer Support Team at Toll-free: 800-835-3232 ext. 511 or Toll-free Canadian: 866-842-9740 ext. 511 between 8:00AM and 5:00PM EST and we will be happy to assist you.