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1. Where can I purchase refills for my Tombow pen?
2. Is my Tombow pen covered under warranty?
3. How do I return my pen for repair?
4. Why is it possible for roller ball pens to leak?
5. How can I remove ink stains?
6. Are your products acid free?
7. Key usage tips for the mono adhesive:
8. Key usage tips for the mono corrective tape:
9. Can I buy Tombow products imprinted with my companies logo?




1.) WHERE CAN I PURCHASE REFILLS FOR MY TOMBOW PEN?Top

Tombow rollerball refills are available at fine pen dealers and local stationery shops. If you experience difficulty locating a dealer in your area, please contact our customer service department at 1-800-835-3232 for a local dealer or a mail order company. Tombow fountain pens are refillable with a standard international cartridge available at stationery and office supply stores. Go to the where to buy section.


2.) IS MY TOMBOW PEN COVERED UNDER WARRANTY?Top

Tombow Lifetime Guarantee: Executive/Gift Writing Instruments
All Tombow executive/gift writing instruments are unconditionally guaranteed against mechanical failure due to faulty materials or workmanship, regardless of age. In the unlikely event of such a defect, any Tombow product or part requiring service will be repaired or replaced without charge when returned to the Tombow Service Center.
Ink Refills, fountain pen nibs, leads, and erasers exhausted in the course of normal use are excluded from this warranty. Also excluded are parts damaged from impact, unreasonable use, or obvious abuse. The use of items other than genuine Tombow refills and accessories may be detrimental to the proper functioning of the writing instrument and will invalidate this warranty.
This warranty gives you specific legal rights. You may have other rights which vary from state to state and country to country.


3.) HOW DO I RETURN MY PEN FOR REPAIR?Top

Please send defective product in a padded envelope, via traceable shipping method.
Return Address:
Tombow
Attn: Service Department
355 Sattellite Blvd NE
Suite 300
Suwanee, GA. 30024
Please allow four to six weeks to receive repaired pen or product replacement.


4.) WHY IS IT POSSIBLE FOR ROLLERBALL PENS TO LEAK?Top

There is a small hole in rollerball refills at the tip near where the tip joins the reservoir. This enables enough initial air to enter the reservoir and create a holding vacuum - this vacuum holds the ink in the refill without excessive flow or leaking. However, if there is a change in air pressure, such as on an airplane, or extremely high temperatures, air is able to enter the reservoir too easily. The vacuum then is eliminated and the refill will be prone to excessive flow and leaking. One way to minimize leaking on an airplane is to insert a new, unused refill. This will minimize the space available in the reservoir for the air to enter which causes the ink to overflow.


5.) HOW CAN I REMOVE INK STAINS?Top

There are several stain removers that work on ink and are available in discount stores, supermarket chains, and some stationery stores - Amodex Stain Remover, DIDI 7, Multi 7.


6.) ARE YOUR PRODUCTS ACID FREE?Top

Yes, most Tombow products are acid-free. Some of our most popular acid-free products are Mono Adhesive, Mono Multi, Mono Aqua, Glue Stick, Dual Brush Pens, and Mono Ball.


7.) KEY USAGE TIPS FOR THE MONO ADHESIVE:Top

Apply the adhesive with a slow and steady pressure, as you will not get a smooth, even adhesion if you apply the glue too quickly. Prior to lifting the adhesive applicator from the surface in which you are adhering, tilt the applicator forward (toward the strip of adhesive just applied). This will give a clean, even break to the strip of adhesive and will eliminate any "stringing" of the glue as you remove the applicator. The Mono Adhesive is a product developed for use on paper products. Certain papers will also provide a better surface for adhesion. The Mono Adhesive does not perform well with high fiber content papers (i.e., handmade papers, low grade recycled papers, construction paper), however, you can use it with card stock, photographs, cardboard, and most all other types of paper.


8.) KEY USAGE TIPS FOR THE MONO CORRECTION TAPE:Top

Apply the correction tape with a slow and steady pressure for a smooth application. The rewind knob on the side of the applicator will adjust the tension of the tape. If the film at the tip becomes too loose, it is possible for it to slide to the left or right during application. If this happens, it is then possible for the film to tear from the sharp edge of the tip while using the product. Please adjust the tape as needed to keep the film on track and eliminate this problem. The Mono Correction Tape has two reels that you can view through the transparent applicator. To the right is the wheel with the correction tape and to the left is the take-up reel. If the wheel to the right is empty, all the correction tape has been used and the applicator can then be discarded.


9.) CAN I BUY TOMBOW PRODUCTS IMPRINTED WITH MY COMPANY'S LOGO? Top

Yes, we have a Special Markets division that supplies imprinted and laser engraved Tombow products. Please contact an advertising specialty dealer in your area and ask them for information about imprinted Tombow products.
Or you may contact American Tombow Special Markets and we will refer you to a representative who can assist you in customizing or personalizing Tombow products.

If you are a distributor of advertising specialty or premium products, please contact American Tombow Special Markets, ASI 35634, and request current catalog or samples.
American Tombow Special Markets
3515 Lake Shore Drive
St. Joseph, MI 48905
Office: 269-926-2986
FAX: 269-926-4369
e-mail: tombowspecmkts@aol.com